At Navikura, we are committed to delivering high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our comprehensive return and refund guidelines below.

1. Return Eligibility & Timeframe

We offer a straightforward 7-day return window. To be eligible for a return, your request must be initiated within 7 days of the delivery date.

To qualify for a return, the item must meet the following criteria:

  • It must be unused, unworn, unwashed, and in the exact condition that you received it.
  • All original tags, labels, accessories, and user manuals must be fully intact.
  • The item must be in its original, undamaged packaging.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, the following categories of items cannot be returned or exchanged:

  • Personal care and beauty products.
  • Intimate apparel, swimwear, and undergarments.
  • Customized, personalized, or made-to-order products.
  • Items marked as “Final Sale” or purchased during specific clearance events.
  • Gift cards and downloadable software/digital products.

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Support: Email our customer service team at contact@navikura.com or call us at +91 85959 77155 / +91 75031 75197 with your Order ID and the reason for the return. Including a photograph of the product (especially if damaged or defective) will speed up the process.
  2. Approval & Instructions: Once your return request is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Packaging: Securely pack the item in its original packaging. Please ensure the RMA number is clearly visible on the outside of the package.

4. Refund Process & Timelines

Once we receive your returned item, our quality control team will inspect it to ensure it meets our return conditions.

  • Approval/Rejection Notification: We will notify you via email regarding the approval or rejection of your refund based on the inspection.
  • Processing the Refund: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Credit Card, UPI, or Bank Account).
  • Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider’s processing times.

5. Exchanges

We only replace items if they arrive defective, damaged, or if we shipped the incorrect product. If you need to exchange a defective item for the exact same product, please contact us within 48 hours of delivery.

6. Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning an item due to a change of mind or ordering the wrong size/color. Original shipping costs are strictly non-refundable.
  • Navikura’s Responsibility: If the return is necessitated by an error on our part (e.g., you received a defective, damaged, or entirely incorrect item), Navikura will cover all return shipping costs or arrange for a complimentary reverse pickup.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check your bank account again and contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please reach out to our support team.

Need Further Assistance?

If you have any questions about how to return your item to us, please reach out:

  • Email: contact@navikura.com
  • Phone: +91 85959 77155 / +91 75031 75197
  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM