At Navikura, we are committed to delivering your purchases quickly, safely, and in perfect condition. This Shipping & Delivery Policy outlines our processing times, shipping rates, and what you can expect once you place an order with us.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
  • You will receive another notification containing tracking information once your order has officially shipped.
  • Please note that during high-volume periods, sales, or festive seasons, processing times may experience slight delays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

We partner with reliable and secure courier services to ensure your items reach you safely. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Typically delivered within 3 to 5 business days depending on your location.
  • Express Shipping (if applicable): Typically delivered within 1 to 2 business days.
  • Free Shipping: We occasionally offer free standard shipping on orders exceeding a certain cart value. Please check our website banner or checkout page for current ongoing promotions.

Delivery delays can occasionally occur due to unforeseen circumstances such as extreme weather, natural disasters, or logistical disruptions. Navikura cannot be held strictly liable for such delays, but our support team will assist you in tracking your package.

3. Shipment Tracking

Once your order is dispatched, you will receive a Shipment Confirmation email and SMS containing your tracking number(s). The tracking number will become active within 24 hours. You can track your order directly on our website by logging into your Navikura account or by using the tracking link provided in the email.

4. Shipping Destinations

Currently, we ship across all major pin codes within India. If our courier partners do not service your specific location, we will notify you at the time of checkout or shortly after placing the order, and a full refund will be issued immediately.

5. Undeliverable Packages & Incorrect Addresses

  • Please ensure that your shipping address is entered correctly at checkout. Navikura is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, or if the courier is unable to deliver after multiple attempts, we will contact you to arrange a second delivery. Please note that additional shipping charges may apply for the re-shipment.

6. Damaged or Lost Orders

Your satisfaction is our priority. If your order arrives damaged, please refuse the delivery if the tampering is obvious. If you discover the damage after opening the package, please take clear photos of the item and the packaging and contact us within 48 hours of delivery.

If your tracking information shows that your package was delivered but you have not received it, please contact our support team immediately so we can investigate the issue with our courier partners.

7. Contact Us

If you have any questions or concerns regarding the shipping and delivery of your order, please do not hesitate to reach out to us:

  • Email: contact@navikura.com
  • Phone: +91 85959 77155 / +91 75031 75197
  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM